Frequently Asked Questions


Account Questions

J&E hasn’t responded to my email(s)
Sometimes your email, or even our response to you may go to your spam or junk folder, please be assure to double check. If you haven't received any response at all, please contact us at

General Questions

Do you test your products to make sure they work properly?
All of our products listed online are fully inspected and guaranteed, however, we are humans, and may miss somethings from time-to-time. So if you have any issues, please notify us within the return policy time frame.

Pre-sales Questions

Inquiry form

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